Firstly, we would like to take the opportunity to say a big thank you for your continued support over these past few months. This is just a short note to give you all the latest information regarding operations and the shipping of orders.
We are open and trading!
Following the government announcement regarding lockdown, we remain open for business as usual.
Our offices and despatch departments are open between 9am – 5pm Monday to Friday, so if you have any queries you can speak to one of our team on our ‘Live Chat’ facility or call us on 0121 355 0620. You can also email us at any time at email@example.com and someone will reply or call you back as soon as they possibly can.
Current despatch times
The gold and silver industry is extremely busy right now, and we are experiencing exceptionally high demand for our product. Due to this, there may be a short delay in despatching your order. We are currently estimating that despatch may take around 1-3 working days at the moment.
Our amazing despatch team are working flat out every day to ensure your gold and silver is despatched and on its way to you as soon as possible. Please keep your eye on the banner at the top of our website, as we will adjust the message accordingly to keep you updated.
Sell to Us/Click & Collect
If you are looking to sell your gold and silver to us, you can send it through the post (instructions on how to do this can be found here), or call us to make an appointment to use our new ‘Click and Drop Off’ service. We can also arrange in-store bullion collections with you, for those orders which have been previously ordered and paid for. This will be strictly via prior appointment only. Please call or email us to book your slot.
Please check back with us here and on our social media accounts for further updates. For now, take care and stay safe.
- Your Atkinsons Team