Client Onboarding

A Buyers Guide to Creating an Account

To get started, simply click on the ‘Create Account’ link at the top of our website and confirm  your email address and mobile phone number (this is used to verify your account). The onscreen instructions will take you through the process step by step and the whole process will take less than 5 minutes to complete.

You can also ‘Create an Account’ as part of the checkout process, after selecting your products.

Once you have completed all of the fields above and clicked on the ‘Continue to Create your Account’ button, you will be presented with another message, confirming the mobile number the passcode will be sent to for verification. Once the passcode has been received, simply enter it into the field shown on screen.

As part of the process of creating your account you will have the opportunity to sign up to receive our personalised communications, which includes: our weekly email, personalised offers and discounts, new product launches and exclusive deals. 

Once you have created your account, you will be taken to the ‘Portfolio’ page, where we explain how the ‘Portfolio’ works and what functionality is available to you.

Placing an Order

We aim to make your purchasing experience as seamless as possible. 

Browse our website and select the items you wish to purchase. Simply add your items to the cart and proceed to the checkout when you’re ready. All prices are fixed for a period of 5 minutes at the checkout stage, protecting you from any price fluctuations in the market, whilst finalising your purchase.

Checking Out

If you haven’t already created an account, you can do this as part of the checkout process. Once you have added your items to your basket and clicked on ‘Check Out’ our system will immediately take you to the login/registration page – simply check the button next to ‘I don’t have an account’ option and the system will walk you through what you need to do next.

Choose Your Payment Options

• Debit or Credit Card: You can pay online with a debit card (up to £30,000) or credit card (up to £5,000). Unfortunately, we do not accept American Express or pre-paid credit cards. There are no additional costs for using debit or credit cards. We can only deliver to the card registered address, so the billing address on your account with us must match the card billing address. If you require delivery to be made to a different address then please select the Bank Transfer option.

•  Bank Transfer: After checkout, you'll receive an email with our account details. You can then transfer funds through online banking or via your banking app. Please ensure you use your order number as a reference. The Bank Transfer must come from your own account and payments must be made within 48 hours. We cannot accept business account payments for personal purchases.

 If you encounter daily transfer limits, please inform our sales department, and we can accommodate your situation. For large transactions, contact us to discuss payment options that suit your needs.

•  Cheque: If you opt to pay by cheque, please ensure it arrives within 48 hours and include your account number on the back. It will take up to 3 working days for the cheque to clear.

• Important: We cannot accept card payments over the phone.

Choose Your Delivery/Storage/Collection Options

• Delivery Option: Depending on the value of your order, there are a few options you can choose from, including: a Free Fully Insured Delivery or an upgraded next day delivery service at a cost of £7.50 (next day delivery is free on all orders over £250).
   
• Collection Option: If collecting from our secure showroom, you will need to arrange this in advance and this service is offered on an appointment only basis. 

Fraud Checks

In some cases, your transaction may be flagged for fraud checks by your bank. This is outside of our control, but you can resolve the situation by contacting your card provider. 

If additional information is required by us to verify your purchase, we will contact you by phone or email.

International Orders

We currently only deliver within the UK and we only accept payment from a UK Bank account.

ID Requirements and Verification

For orders over £5,000 or total transactions exceeding £10,000 in a year, we require ID in accordance with Money Laundering Regulations and HMRC 'Gold Rules.'

We may also request ID for lower-value orders at our discretion.

How to Submit Your ID:

• We will send you a secure link to upload your photographic ID via our provider, Credas. We reserve the right to request additional information, where necessary.

About Credas Verification:

• Credas uses advanced technology to confirm the authenticity of your ID documents. It is certified against the UK Government's Digital Identity and Attributes Trust Framework. This secure system provides the fastest and safest way to verify your identity with us. All data is encrypted, stored within the EU, and retained only as long as required by UK law.

To ascertain your address we use a Credas soft search, in most cases this is sufficient for our needs, but we may require further information in some circumstances. If this is the case, we will of course let you know.

Data Protection:

We are obliged under HMRC regulations to gather this information due to the nature of our product. We do not pass this information on to anyone. We simply gather and keep the information on file. Our only obligation is to report suspicious transactions of possible money laundering or serious organised crime.

In exceptional circumstances, for instance where we suspect that an anticipated transaction is fraudulent or that the customer is under the influence of fraudsters, we may be legally obliged to disclose this information to the authorities or use it for purposes consistent with the above regulations and the wider criminal law.

A Business's Guide to Creating an Account

A Sellers Guide - How to Sell Bullion and Coins to us.

We make selling your gold and silver easy with our four-step process. Whether you're selling coins, bars, or other precious metal products, follow these simple steps:

Browse Prices

• Visit the ‘Sell to Us’ section on our website to view the current prices we are offering for your items. Our live pricing system ensures that you're getting up-to-date rates for your bullion or coins.

Add Items to Your Package

• Select all the items you wish to sell and add them to your package. Then, complete our straightforward online checkout process.

Confirm Your Sale and Lock in Your Price

• Once you’ve confirmed your sale, the price is locked in for 2 business days. This ensures that any market fluctuations will not affect the price you receive. (Prices can be fixed on amounts below £30,000 and subject to delivery to us within 2 working days). Prices may be altered if your items arrive after the fix period, or are not in re-saleable condition or as expected.

Package and Send Your Items

• Print off the pre-filled packaging slip generated after checkout and include it in your package. Send your items to us via Royal Mail Special Delivery. Ensuring that you have sufficient insurance coverage is your own responsibility, so for any large collections, please make sure you split the parcels accordingly.

Courier Collection – from You to Us.

• This is a service we offer when a client is looking to sell a significant amount of precious metals in monetary value terms. Please contact us directly for a quote and to discuss this in more detail.

What Happens Next?

• Once we receive your package, we will send you a text message to confirm receipt and inspect the items to verify their authenticity and condition. After approval, payment by bank transfer will be made to you within 3 working days of acceptance. There is a same day option available for a charge, (this option may be removed during busy periods) 

Drop off Option

• If you prefer, you can bring your items to us directly by appointment. Contact our sales team on 0121 355 0620 to arrange a visit to our secure showroom. All visits are by appointment only, so arrangements must be made ahead of time.

Brinks Drop off Option

• We have partnered with Brinks to allow you to drop off your items at their facilities in either Hatton Garden Central London or at Radius Park at Heathrow Airport. To access these services you would need to contact us first to initiate this process. The charge for this service is £150, regardless of location. 

For any additional help please do take a look at our ‘Sell to Us’ video, or feel free to contact us on 0121 355 0620 or sales@atkinsonsbullion.com 

Please note, gold and silver prices may go down as well as up. Atkinsons Bullion & Coins accepts no responsibility for any losses based on information we have provided. We do not offer investment advice. Please carry out your own research before making an investment decision.

You can access our cancellation policy here - Cancellation Policy