Service Update Information

As demand in physical gold and silver continues to increase, we are experiencing a higher than usual number of orders. With more clients choosing Atkinsons for their precious metals, we want to ensure you continue to receive the level of service you expect from us. 

  • Dispatch Times - please be assured that all orders placed are backed by our stock, but are currently subject to dispatch delays of 8-9 working days. These delays also apply to those who are collecting their orders from our showroom.

  • Phones Lines - Following the global internet outage on Monday 20th October, we are still experiencing issues with our phone line service. Unfortunately, this ongoing disruption is due to delays from our external service provider, and we appreciate your continued patience and understanding while they work to resolve it.

  • Showroom Appointments - if you would prefer to collect an order from our showroom or are looking to sell a large collection to us, simply select the relevant option during the checkout process and we will contact you directly to book you in. Please note that all delays apply to those who are collecting their orders from our showroom too.

Want to manage your orders and enquiries online? Here's how...

  • Place an order online anytime – You can place an order through our website at any time, without needing to call or email – prices are fixed up to £80,000, and many payment options are available. For orders over £80,000 you can submit an expression of interest and we will contact you during trading hours, which are Mon-Fri, 9am–5pm.

    As product availability is limited, we have made it easy to find all of our ‘In Stock’ products, simply visit our Gold In Stock or Silver In Stock pages. Please note, we only sell product that is fully backed by stock.

  • Check current dispatch times – You can view our most up-to-date dispatch times on the banner of our website, on the checkout page and of course, right here on our Service Update page.

  • Looking to sell your Gold and/or Silver Bullion to us? No problem at all, simply browse the ‘Sell to Us’ section of the website to view the current prices we are paying for your items. Add all the items you wish to sell to a package, fix the price* and complete the online checkout process, just as you would when making a purchase.

    * Prices can be fixed on amounts below £40,000 and subject to delivery to us within 2 working days. If selling through a VAT registered company, you would need to call us on  0121 355 0620 for prices.

  • Track your order status. You will receive various email communications as your order passes through our system. If this is your first order with us, please be aware that your email service provider may place these in your ‘Junk Mail’, so it is always worth checking this folder. We will email as your parcel is prepared and again on the evening of dispatch with tracking information.

Customer Reviews

  • Verified

    Website easy to use and order

    Website easy to use and order Kept update re my order via email
  • Verified

    Easy to use and does exactly what they say they will

    Tried another company first but (despite what the website said) couldn't fix the price at the time. Atkinsons website was easy to use, gave me a price there and then, and provided clear instructions on how to send my gold in. Payment arrived in my account a few days later as promised. Good communication throughout the process to keep me updated.
  • Verified

    Very easy to sort through the process

    Very easy to sort through the process. Swift appraisal and payment. Very helpful on the telephone. Highly recommend.
  • Verified

    Very fast and easy transaction

    Very fast and easy transaction. Excellent company to deal with
  • Verified

    Silver bar

    Arrived safely and im delighted with my purchase. Thank you
  • Verified

    Great service

    Great service. Good prices.
  • Verified

    As always money was in my account 48…

    As always money was in my account 48 hours after posting my Coins 👍
  • Verified

    So easy to deal with ,and when I was…

    So easy to deal with ,and when I was ready to sell they were really helpful. Will be definitely using them in the future
  • Verified

    I trust this company.always buy and…

    I trust this company.always buy and sell,with them.they are trustworthy
  • Verified

    Everything went so easy to do business well easy transaction…

    Everything went well easy transaction so polite when I called on the phone so smooth great will deal with them again
  • Verified

    Efficient and Trustworthy Dealer

    Easy to sell, quick turn around and good communication. Trustworthy vendor who i would highly recommend doing business with. Returning customer on this occasion.
  • Verified

    Easy, safe and simple

    So very easy to navigate the site and look at all options. Quick sale and dispatch with no fuss. Definatly use you again.
  • Verified

    Good as Gold

    I have been purchasing gold from Atkinsons Bullion since 2020. While I have used other dealers in the past, Atkinsons has become my preferred choice. Their pricing is highly competitive, consistently close to spot with no hidden fees at checkout. On the rare occasions I have needed to contact them, the staff have been courteous, knowledgeable, and helpful. I also appreciate the account portal, which allows me to easily track my purchases and monitor portfolio performance against market movements. Atkinsons is an excellent company and comes highly recommended.
  • Verified

    Good selling prices. Good service …

    I've dealt with atkinsons before selling gold. Better prices than the city dealers. Sold some sovereigns this time and all went well. Definitely deal with them again
  • Verified

    Received payment promised on website even though online prices had softened since sale

    Confirmation SMS on Received day of receipt. Paid next day. Received payment promised on website even though online prices had softened since sale. All you could ask for.
  • Verified

    Excellent communication

    Excellent communication
  • Verified

    I sold some coins to Atkinsons

    I sold some coins to Atkinsons. I sent the package at noon on Monday and the funds were in my account at start of business on Wednesday. Buying or selling, I have always found Atkinsons to be brilliant. They always offer the best prices and their staff are professional and knowledgeable.
  • Verified

    Excellent service

    Very easy. No phone calls. Price agreed before sending item. Super quick bank transfer. 5 Stars
  • Verified

    Atkinsons are extremely reliable

    Atkinsons are extremely reliable and instil great confidence.
  • Verified

    Excellent price and service

    Excellent price and service
Rated 4.9 / 5 based on 21,463 reviews