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Identity Checks and Know Your Customer (KYC)

We know that sharing personal documents online can feel intrusive, especially when you're making a high-value purchase. That’s why we’ve designed our ID verification process to be fast, secure, and as straightforward as possible. It’s not just a legal requirement, it’s one of the most effective ways we protect you from fraud and confirm that you’re dealing with a trusted, fully regulated bullion dealer.

Why We Ask for ID

We carry out ID checks not only to meet legal requirements, but also to protect you from identity theft, fraud, or being unknowingly targeted by scammers. This is part of our commitment to prevent fraud and support the UK’s efforts to combat financial crime, including money laundering and organised crime.

We only ask for ID when we are legally required to or when it helps protect both you and us from fraudulent activity.

When ID is Required:

  • When placing a single order over £5,000
  • When your total orders exceed £10,000 in a calendar year
  • Occasionally, for lower-value orders, at our discretion

We know this may be inconvenient, but it provides you with peace of mind that your order and identity are protected every step of the way. 

This is a common requirement in the industry. This is especially true for businesses like ours that handle valuable items like gold and silver bullion.

How to Submit Your ID

We work with Credas, a trusted and secure identity verification provider. Once we need your ID, we’ll send you a secure link to upload it directly through their platform.

Credas is certified under the UK Government’s Digital Identity and Attributes Trust Framework, ensuring your data is handled with the highest security and compliance standards.

Most customers complete the ID check in just a few minutes using their smartphone.

What You'll Need

 Depending on your transaction, we may request one or more of the following:

Proof of Identity (Photographic ID)

  • Current signed passport
  • UK or EEA photocard driving licence
  • EEA member state identity card
  • National identity card with photograph
  • Residence permit issued by the Home Office
  • Firearms or shotgun certificate
  • Full old-style driving licence (if no photographic ID is available)
  • Full UK birth certificate (issued within 12 months of birth, if no photo ID is available)

Proof of Address (If Requested)

  • Utility bill (gas, electricity, landline, or satellite TV—issued within the last 3 months)
  • Current year’s council tax bill
  • Bank or building society statement (issued within the last 3 months)
  • Tenancy agreement from a council or housing association
  • Mortgage statement (issued in the last year)
  • HMRC tax demand or self-assessment letter (current tax year)
  • GP letter confirming registration
  • Solicitor’s letter confirming recent house purchase
  • Electoral register entry

Please note: We cannot accept mobile phone bill as a proof of address.

In most cases, Credas will also carry out a soft address check. This is a non-intrusive search that won't affect your credit score.

Your Privacy and Data Protection

We fully respect your privacy and will never share your ID documents or personal data with third parties for marketing purposes.

Your data is:

  • Encrypted and securely stored within the EU
  • Used solely to meet our legal obligations under UK law
  • Retained only for the time legally required

We take our responsibility seriously. In line with UK regulations, we may be required to report suspicious transactions, particularly if we suspect fraud or financial crime. In rare cases, this may involve sharing data with regulatory or law enforcement bodies, but only when legally necessary.

Why It Matters

Your cooperation helps us:

  • Prevent identity theft and fraud
  • Stay compliant with HMRC’s Money Laundering Regulations and the “Gold Rules”
  • Ensure a secure and smooth experience for all our customers

We truly appreciate your understanding and support. If you ever have concerns or need help with the ID process, our friendly customer service team is here to assist you.

Still Have Questions?

You can reach us by:

We're here to help.

Frequently Asked Questions

  • If verification fails, we’ll contact you to try again or provide alternative documents. If we’re unable to verify your identity, we may be unable to process your order and will advise on the next steps.

  • Yes. Credas is certified under the UK Government’s Digital Identity Framework and meets the highest security standards. Your data is encrypted and stored securely in the EU, only for as long as required by law.

  • A soft search is a background check to confirm your name and address. It doesn’t affect your credit score and isn’t visible to lenders. Only you can see it on your credit report.

  • We can only accept valid, in-date photographic ID. If your ID has expired, you’ll need to provide a current document. Proof of address documents must also be within the accepted date range (usually 3 months).

  • Not necessarily. Once you’ve completed identity verification, we usually won’t ask again unless:

    - Your annual transactions exceed the £10,000 threshold

    - You change your name or address

    - There are security flags or updates required by regulations

  • Only in exceptional circumstances, such as suspected fraud or criminal activity. Where we are legally obligated to share your data with the appropriate authorities.

  • If ID is legally required for your order, we won’t be able to complete the transaction without it. In some cases, your order may be cancelled and refunded, minus any applicable cancellation fees.

  • We understand. That’s why we partner with Credas, a UK Government-certified provider. If you're still unsure, please contact our customer service team to discuss alternative arrangements.