Atkinsons Bullion & Coins

Delivery

Collection

Pricing

Payment

VAT

Regulatory Requirements

Selling Gold & Silver

Can I Buy Through my Business

Meet & Greet

Zero Tolerance Policy


Delivery

How much is delivery?
Delivery is free and fully insured for all orders.

How long does delivery take?
Orders under £180 are delivered by Royal Mail recorded delivery, which takes between 1-5 working days from the day of despatch. A signature will be required.
Orders over £180 will be sent by Royal Mail special delivery or UPS, which is next day delivery from the day of despatch. A signature will be required.

Is my delivery Insured?
Yes. All orders are sent fully insured.

What is the Order Process for an International Order? 

An International Expression of Interest is a service that lets us know that you would like to place an order for delivery, outside of the UK. This is automatically triggered at checkout when entering an international delivery address.

This allows us to become aware of your interest in specific products and get in touch with you to discuss any regulatory requirements and additional delivery information. 

When an International Expression of Interest is placed online, we will get in touch with you to let you know the delivery cost for the items you wish to purchase.

We will also be in touch to discuss the currency in which you wish to pay, and the price the items will cost in line with the current exchange rate. (There is an additional cost of £7 for payments made in non-GBP, this is passed on directly from the banks.)

Once the price has been agreed, payment must be made via Bank Transfer.

Once payment is received, the order will be shipped.

Collection

Can I collect my order?
Yes. Our collection service is available from our Retail Jewellery Shop in Sutton Coldfield, should you wish to use this service, then please select the ‘Pay then Collect’ option at checkout.

Please be aware orders CANNOT be collected by any third party.

Can I pay online and collect in store?
Yes. ALL orders must be paid for by online bank transfer ONLY, and we must acknowledge receipt before collection can be arranged. Unfortunately we are unable to take payment in store for bullion collections.

When can I collect my package?
Once your payment has been received you will be contacted to arrange a mutually convenient collection time. Please note it will be a minimum of 24 hours after the payment has been received before your parcel is available for collection. No orders will be available the same day you place the order.

Will I need my ID to collect my order?
On collection you will receive your sealed parcel, on production of a copy of your order and your photographic identification. Goods cannot be collected by someone other than the person named on the order.

Can I come into the store to place an order?
As we do not hold stock at the Retail Store it is not possible to purchase bullion product over the counter, only a parcel collection service is available.

Can I park near?
Yes if you call at the store we will show you where the nearest car park is situated in Duke Street.

Pricing

What is a fixed price?
This is the price you will pay for your goods. Due to the constantly moving precious metal prices on the open markets, our online trading platform allows you to fix the price of your products on completion of your order. This means that any further fluctuation in the market price will not effect the price of your order. You must then complete payment within 48 hours.

At what point is the price fixed for my order?
It is fixed when you complete your order, either online or by phone.

What is your Price Match Aim

We always aim to have the best price in the UK. Whether you’re looking to buy or sell, we aim to never knowingly be beaten on price.

What are the qualifying factors? 

  1. We can only price match against authenticated UK sellers.
  2. We don’t price match items on eBay.
  3. A price match can only be considered before an item is ordered, due to the moving price of gold and silver.

*We will always aim to give you the best possible price, but on rare occasions, we may not be able to match another price, but please always ask.

Payment

Can I pay by debit or credit card?
Yes. You can pay online by Debit card with no cost incurred, or by Credit card with a 2% charge for Credit card payments.  The maximum order value for card payments is £10,000, for orders over £10,000 please see our other payment methods. We do not accept American Express.

How do I pay by online or telephone bank transfer?
You can phone your bank or login to your bank account online to enable you to send funds from your account directly to our account immediately. Please use your order number as a reference. Our account details are in the email order confirmation you receive after checkout.

How long do I have to pay?
You have 48 hours for us to receive the payment. If its a large order you may have a £10,000 limit per day to send from your account. That's fine we understand, please make our sales department aware of this.

Can I pay by cheque?
Yes. If you choose this option please send the cheque to arrive within 48 hours to Atkinsons Bullion and put your account number on the back. Please allow 7 working days for cheque clearance. You can find our postal address in the contact us section.

Can I pay over the phone?
Yes. If your order is under £1,000 you can call us on 0121 355 0620 to pay for your order using you card.

What if my card fails?
There could be a number of reasons for this.

  1. The most likely is your transaction has been challenged for a fraud check by your bank. This is outside of our control but you should call your card provider and resolve this with them. They will then remove any barrier on your card so you can continue with your purchase.
  2. Check you have the correct postcode in your registered account and that the card you are using is registered at the address on your account. You cannot use someone else’s card even if they live at the same address as it will not match the details on your registration.

What is a fraud check?
In order to protect all parties, it is sometimes necessary to perform additional checks on transactions. Where additional information is needed from you to assist with the checks, we will contact you by phone or email.

VAT

Is there VAT on Gold?
No.

Is there VAT on Silver?
Yes. There is VAT on all new Silver products we sell. You will not be able to reclaim this VAT when you sell the goods unless you have purchased the Silver through a VAT registered business. VAT is not charged for purchases from outside of the EU or if you have supplied a European VAT number. In both of these circumstances we are obliged to ship the goods to your foreign address, collection will not be possible.

VAT may not be charged on certain pre-owned silver coins if they comply with the UK Governments Margin Scheme. 

VAT will be charged on pre-owned silver coins if we have purchased them from A VAT REGISTERED BUSINESS, we must pay VAT and we must then charge VAT.

VAT will be charged on silver rounds and bars as they are not classed as coins and as such they are not “Collectable” and do not comply with the Margin Scheme legislation.

Regulatory Requirements

Why do I need to give my ID?
We may require your ID due to two sets of regulations which govern our industry for retail clients. They are Money Laundering Regulations and the HMRC 'Gold Rules' for investing in Gold. They require for orders over £5,000 or for a total spend over £10,000 in one year (irrespective of payment method). It may be necessary on occasion to have a copy of your photographic ID and a recent Utility bill 'Certified' before sending to us.

What does Certified mean?
This means the copy has to be signed by a person of responsibility who has seen your original ID and utility bill and can certify that it is a true likeness of the original seen. This can be done normally at your bank branch or at the local Post Office. The Post Office may make a small charge but you can also ask a professional colleague, doctor, solicitor, accountant etc.

What happens to this information?
We are obliged under the regulations to gather this information to prove who you are. We do not send or give this information to anyone. We simply gather and keep the information on file. Our only obligation is to report suspicious transactions of possible money laundering.

Selling Gold & Silver

Do Atkinsons buy Coins and Bullion?
Yes. We are always interested in buying your silver or gold coins and bullion. It does not need to have been purchased from us. You can bring it to us by appointment or send it to us by Royal Mail Special delivery and we will make a very good offer. Please see our Selling to Atkinsons section.

Can I Buy Through my Business

Yes. Contact a member of our team for more advice and we can send you a company registration pack, call us on 0121 355 0620 or send an email to paul@atkinsonsbullion.com.

Meet & Greet

Can I call in to discuss my requirements?
We like nothing better than meeting our clients. You are very welcome to make an appointment to come to the store and meet one of the bullion sales staff, who will be pleased to talk to you about our products and services. As we are an Internet business all orders will be placed online and delivered in the normal way. To book an appointment you can call us on 0121 355 0620 or send an email to info@atkinsonsbullion.com. No goods will be available in the store to buy as they are not held on the premises.

Zero Tolerance Policy

What is the Zero Tolerance Policy?
At Atkinsons Bullion & Coins, our customers loyalty is of paramount importance.

We believe that all customers have the right to be heard, understood and treated respectfully. We make sure any complaints are managed fairly and professionally within appropriate timescales.

We expect our staff to have the same rights.

We will not tolerate behaviour which is considered threatening or abusive whether by email, chat or over the phone. Where we to consider a call to be of an aggressive nature, we will end the call and any further communication will be via email only.

The management will take appropriate action to protect their staff, premises and members of the public, should we consider a customers behaviour to breach this working relationship this may result in refusal of service and legal action being taken. Thank you for your cooperation.

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